Reference

Legal framework you need to know

Our legal framework protects your account, your deposits via DANA, OVO, GoPay and QRIS, and your personal data.

Account SecurityPayment ProtectionData HandlingWithdrawal ProcessYour Rights
fujiplay88 login Legal framework you need to know
CONTACT OUR TEAM

How to reach us with legal questions

Live Chat Support Our support team answers account and legal questions via live chat, available Monday to…
Email Escalation Send formal requests, data subject access queries and account disputes to [email protected].
Account Settings Update your legal data (name, email, phone) directly in Account > Settings > Personal…
HOW WE PROTECT YOU

Data security and your account choices

Data Encryption

All deposits, withdrawals and login sessions use TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS payment details are never stored on our servers; your wallet shows only the last four digits of each linked account.

Withdrawal Verification

Before any withdrawal clears, we confirm your identity through your linked payment method. This protects you from unauthorised transfers and ensures funds return only to accounts registered in your name.

Cookie & Session Policy

We use session cookies to keep you logged in securely. You can clear these at any time via Account > Security > Active Sessions. Cookies expire after 24 hours of inactivity.

Account Activity Log

View every login, deposit and withdrawal in Account > History. Each entry shows timestamp, amount, method and status. Disputes are resolved by cross-referencing this log.

Data Subject Requests

You can request a copy of all your data, request corrections, or ask for deletion where local law permits. Submit requests to [email protected]; we respond within 30 days.

Account Closure

If you wish to close your account, contact support with your username and registered email. We deactivate it within 24 hours and retain transaction records only as required by law.

Your legal questions answered

Your account balance is held separately from operating funds. If the platform ceases, deposits are returned to the original payment method (DANA, OVO, GoPay or QRIS) within 60 days. Your transaction history remains accessible via email archive.

You own your personal data. We hold it in trust to operate your account and comply with local financial law. We do not sell it to third parties. You can request a full export of your data at any time.

We retain all transaction records for seven years as required by local financial reporting regulations. After that period, archived records remain available for legal requests but are not actively stored on live systems.

Yes. Log into Account > Settings > Personal Info and update your email or registered phone number. Name changes require verification; contact support with a copy of your ID to proceed.

Report it immediately via live chat or email [email protected] with the transaction ID from your History log. We investigate within 48 hours and flag your account for verification if needed.

No. We never store full payment details. Your linked accounts are tokenised; only the last four digits appear in your wallet. Payment processing is handled by certified third-party processors.

Personal data requests depend on local law. Contact [email protected] to request deletion where permitted. Active account balances and transaction records necessary for dispute resolution are retained until account closure.