Privacy Policy Questions Players Ask Most
Account closure removes access to your lobby immediately. We retain minimal identity and transaction records where local law permits, usually for 3-5 years for audit purposes. After that period expires, your data is securely deleted. You can request faster deletion by emailing support, and we'll confirm removal within 30 days.
Yes. Each payment method connects through encrypted channels and our servers never store your full payment details after a transaction completes. Only the reference ID and amount appear in your withdrawal history. Payment processors themselves handle card/account security for each method.
We do not sell your data. We share information only with payment partners needed to process your deposit or withdrawal, and with our fraud-detection team to protect your account. Any other sharing depends on local law or valid legal process. You can request a list of third parties that have accessed your data.
Open your account and go to Settings > Data & Security > My Information. You'll see your name, email, phone, identity details and device history. Click 'Download My Data' to receive a complete file of everything we hold within 7 days.
Absolutely. Update your email or phone directly in Settings > Profile. To delete or correct other information, contact live chat or email support with 'Data Correction' in the subject line. We process requests within 14 days and send confirmation when complete.
You control analytics cookies, email communication frequency and data-sharing preferences inside Settings > Privacy. You can opt out of marketing emails, disable gameplay tracking and manage which cookies are active. Session timeout and login alerts can also be customized there.
Your data is held on secure servers in data centres that meet international encryption standards. Backups are stored in separate secure locations to prevent loss. Exact locations depend on local law; contact support if you need details about where your specific data resides.
